CASP – Corporate Aircraft Service Program2020-02-18T21:06:27+00:00

Corporate Aircraft Service Program – CASP

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CASP offers maintenance and service for your onboard avionics and cabin entertainment equipment, backed by the industry’s most reliable support network. And with consolidated annual billing based on a forecast of your annual operating hours, CASP eliminates the guesswork from your maintenance and service expenses.

While you’re raising your aircraft’s dispatchability, you’ll also be enhancing its value. A CASP-serviced aircraft carries the reputation of a well-maintained aircraft.  And by increasing its service life, you lower its life cycle costs.

That’s why CASP has a customer renewal rate of 90 percent.

Choose the solution that’s right for you:

No-charge exchange/rental/repairs5*UnlimitedUnlimited
Reliability service bulletins
Order to ship time24 hours24 hours24 hours
U.S. overnight shipping (both ways)
International shipping (both ways, up to $600)
Exchanges and No Fault Found allowance5*510
No charge for repair expedites**
No charge troubleshooters/or unused exchanges
Removal and refit labor
Troubleshooting labor (10 hours/3 events)
RVSM recertification labor (5 hours)
FMC/MDC/ADC battery replacements
Optional exchange upgrades at service bulletin pricing
5% discount via exchange, 10% discount via service center
Aftermarket product or STC purchases: $5,000 discount
ARINCDirect international trip support: $2,500 discount
Contract length1 or 3 years1 or 3 years1 or 3 years
Minimum annual flight hours100200/250200/250
Aircraft eligibilitySelect aircraftAllAll
Annual billing

CASP FAQs / Downloads

How does CASP work?2020-01-16T21:47:06+00:00
  • Annual payment based on unique price per flight hour and estimated annual flight hours
  • End of term flight hour reconciliation, credit or debit, subject to minimums
  • Minimum annual flight hours of 100, 200 or 250, depending on platform
  • 1 or 3 year contract terms

Which aircraft are eligible for CASP?2020-01-16T17:39:02+00:00

Any aircraft or helicopter with Collins Aerospace avionics and/or cabin equipment installed.

What contract terms are available?2020-01-16T19:19:05+00:00

The standard CASP contract length is 1 or 3 years. The 3 year contract is billed annually. Other contract terms may be available for fleet operators upon request.

What if I don’t fly the number of flight hours I am contracted for?2020-01-16T19:19:53+00:00

CASP contract minimum flight hours will remain in effect. If the aircraft is contracted for above the minimum flight hours and it does not reach that level, a debit will be issued for the difference at the end of the term. If you fly over the contracted amount, an invoice will be issued for the overage at the end of the term.

How do I pay for my CASP contract?2020-01-16T19:23:44+00:00

Once the signed contract is returned, an invoice will be generated. The invoice provides various methods of payment (ie: wire transfer, credit card, etc).

How does my CASP contract work?2020-01-16T19:24:12+00:00

When you have a Collins Aerospace Authorized Dealer provide the removal, replacement and return to service labor for the no-charge exchange Equipment, you will be reimbursed for labor at the then- current labor hours and rates set forth in the contract between Collins and the Collins Authorized Dealer.

What do I do when my equipment fails?2020-01-16T19:29:41+00:00

If your equipment fails you have two lines of contact

What if my aircraft is sold?2020-01-16T19:30:47+00:00

Your CASP contract is transferable with no cost to you. The information needed includes:

  • Company name and address of the new owner
  • Contact name
  • Phone number
  • E-mail address

Once Collins is notified of an aircraft sale, a contract transfer email, along with a copy of the current contract, will be sent to the new owner for acceptance of existing terms and conditions.

At the end of the existing contract term, the new owner will receive a revised contract, reflecting their company name, for signature.

Is shipping covered under CASP?2020-01-16T19:31:47+00:00

Yes, CASP covers shipping both ways. International shipping costs shall not exceed $600 US per occurrence.

The following is not covered: International shipping for CASP Essential, customs and duty fees, courier fees, counter-to-counter fees, early AM delivery fees, brokerage fees, taxes and other related fees or charges.

What does the program exclude?2020-01-16T19:32:26+00:00

Program Exclusions:

  • Damage not related to normal installation and operation (ie: Customer-induced damage)
  • Cost of upgrades that alter form/fit/function (ie: TCAS 7.1, ADS-B, CPDLC, FANS, etc)
  • Courier services, customs, duty charges
  • Obsolescence upgrades (equipment replacement)
  • Removal, Refit, RVSM Labor reimbursement (Essential Only)
  • Troubleshooting labor reimbursement (CASP & Essential)

How is a No-Fault-Found (NFF) addressed with my CASP contract?2020-01-16T19:33:15+00:00

NFF is defined as Equipment that Collins determines does not require repair, replacement or adjustment to return it to a serviceable state. Any NFF’s above your contract allowance will be separately invoiced to you or the dealer at Collins’ then-current time and material pricing.

Will CASP cover Service Bulletin upgrades?2020-01-16T19:33:50+00:00

Collins Aerospace will incorporate reliability Service Bulletins issued for Collins equipment at no additional charge to you, where there is no change to fit/form/or function. Other upgrades like TCAS II or ADS-B, are service bulletins that change the form/fit/function of the unit (and change the part number), adding new functionality and require associated aircraft certification.

How do I request a quote?2020-01-16T19:55:11+00:00

CASP Essential

A cost-effective solution for low flight hour operators, available on select turboprops and light business jet aircraft


Our most popular solution, with unlimited exchanges/rentals
Quote Request/Contact Us

Getting a quote or receiving more information on the Rockwell Collins Corporate Aircraft Service Program is quick and easy.  Fill out the form below and we’ll get back to you ASAP!

Danny Santiago
Danny SantiagoDirector of Avionics
For Connectivity Information
Eric Smith
Eric SmithMRO Technical Sales Manager

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