Customers: Earning customer loyalty through service excellence is the most important criteria for our success. Offer them the best value, treat them as lifelong partners, look at the business through their eyes, and deliver more than you promise. The very best customers are the educated and informed customers.
Performance: We will strive to be one of the best managed company's in the nation and to develop a position of leadership. Management will be aggressive and willing to take calculated risks. Profits will determine our future and are the result of our performance. We will share profits with our people and celebrate our successes together. We will be a responsible corporate citizen and encourage the employees to participate in community betterment programs.
Our People: We will work to merit employee confidence, commitment and loyalty as the basis for mutually satisfying, productive and lasting relationships. Assist all employees in developing goals. Encourage all employees to participate in the management of the business, share what they know, discourage politics and work in an optimistic, upbeat and happy spirit. Our people can never lose sight that everything we do, regardless of position, must be done in the mindset of exceeding our customers' expectations.
Innovation: Ideas are the lifeblood of the future and the use of technology and tooling will determine who can compete. We will endeavor to maintain a workplace that is team oriented, fun, competitive yet sensitive and conducive to tap the reservoirs of creativity.
Integrity: We will honor God in all we do and operate with integrity in all aspects of the business. It is our foundation and must be our legacy.
Structure: We eliminate non-value and added work by putting emphasis on results. We have systems and organize our workplace in ways that have proven to achieve specific results and agree to abide by them to ensure consistency. However, systems are not rules. Through systems we will measure our progress and adjust accordingly. We will document our process so we do not have to reinvent them--only refine them.
Training: This is part of communication; information is power and we will strive to empower our employees from the first day of orientation onward in all aspects--technical, corporate, customers, vendors, and our industry.
Our Objective: To provide superior aviation services and aircraft safety in such a manner that Banyan Air Service is the preferred FBO because customers see our professional team as partners in their aviation endeavors.